Cancellation Order Policy
We accept Order Cancellation requests in the following cases:
- Order placed wrong colors, sizes.
- Orders entered incorrect personalization information (For products that allow personalization by the buyer)
- Enter the excess quantity on the order.
Within 12 hours (from the time of successful order on our store), you can request to cancel this order by:
Email to email@example.com about the #order number need Cancellation: For example, #order is #XXXX (XXXX: is the order number randomly generated from the Tuimotoshop and is on the recipient's confirmation email when the order is successful)
Our Customer Care Department will receive the request and process the Cancellation and Refund for you within 24 hours working after that.
Refunds & Replacement Policy
All of our artworks, made and supervised by a professional design team, are tailored to the tastes of our customers
We allow personalization to your needs and preview the design of your choice before proceeding with the order, these are personalized products printed according to your requirements, so we do not offer returns or reprints for orders marked as delivered.
Customers can contact their carrier (i.e., USPS/ UPS, DHL, FedEx etc.) for exact details on the delivery, including GPS location.
Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund. We will NOT refund in case you REFUSE to receive it either.
Any dissatisfactions related to apparel sizing and/or colors will not be eligible for refund or replacement. Please make sure to have a look at our sizing charts on product pages or your order confirmation email within the first 12 hours after completing your purchase.
We will give 100% refund of your receipt (Transaction Fee + Shipping Fee) or send you a replacement if your order meets the problems below:
- Your order does not arrive at your shipping address within 45 business days of order placement. However, please note that any claims on late delivery filed after 60 business days from the initial date of order placement will be rejected.
- With our policy, within 7 days of you receiving the item, you can request a refund or a replacement in the following cases:
· Printed products are not clear, blurred.
· The printing position is not centered as described on the website.
· Wrong product delivered in the order, or part of the order is wrong.
· Damaged by transportation: torn, stretched.
· The product has the wrong size or color as described.
· Other errors caused by our production. When encountering these unfortunate incidents, please email us about the problem (including actual product pictures and labels for proof) to get timely support for refund or return requests. We encourage you to receive a new replacement for the defective product and you do not even need to return the defective product to us.
- Your order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 07 business days from the date of receipt with full of clear evidence as below:
· Photo(s) of quality issues and any damaged parts of the actual product received;
· Photo(s) of the inaccurate product delivered (in case of incorrect color/design from original order);
· Photo(s) of the size tag and the entire item when measured with a ruler (in case of incorrect size from original order);
· Photo(s) of the original shipping label of the product received.
There is no need to return your item under any circumstances. Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulting from your unapproved return. Thus, if you have an issue with your order, please contact us via firstname.lastname@example.org within 07 business days of order delivery to explain your grievance. Our customer service will then help provide a replacement or refund if deemed appropriate
After a careful check on your order, if your case satisfies the criteria outlined above for a full refund, your refund will be processed by our internal team within 48 Working hours of refund confirmation. Please remember it can take some time for your bank or credit card company to process and post the refund.
Cases don’t accept the Cancellation of orders.
Enter the missing quantity to buy on the order: In this case, you can place a new order to replenish the quantity according to your needs.
Wrong address: In case you enter the wrong delivery address. Please noted: Within 12 hours, you can mail directly to email@example.com to adjust the recipient's address. We will proceed to complete the order at the new address. After 12 hours from the time of successful order, if the buyer does not email to correct the new address, the order will be produced and shipped to the customer at the address on the order, all disputes and complaints later. We will not be responsible for this.
Please note that any orders that have already been produced or shipped cannot be modified or cancelled
We do not accept cancellation of orders outside the 12 hours window and/or because of the producing reason.
Tuimotoshop reserves the rights to reject any case that do not fulfill any of above stated requirements.